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Ivanti Named a Leader in Omdia Universe’s Enterprise Service Management Report

SALT LAKE CITY–(BUSINESS WIRE)–Ivantithe supplier of Ivanti Neurons automation platform that discovers, manages, secures and maintains IT assets from the cloud to the edge, today announced that analyst and consulting firm Omdia has named the company a leader in its report Omdia Universe: Selecting an Enterprise Service Management Solutions, 2022-23. Ivanti is recognized for its diverse and richly integrated feature set that supports hybrid and mobile-centric working, proactive service management and self-healing capabilities, and low/no-code functionality.

The report evaluated 7 selected vendors based on a matrix of capabilities, attributes and features such as IT infrastructure and services, IT operations management, security operations, IT operations management, deployment and integrations, enterprise workflows, digital employee experience, and reporting and analytics. . Of the vendors assessed, Ivanti is one of only three leaders.

The Omdia Universe report states: “Ivanti’s combination of strong service management, security and endpoint management capabilities makes it a solution worth pre-selecting for enterprises looking to combat environmental initiatives. of digital work. He also notes, “Ivanti has made significant investments in recent years to make its Neurons platform a market leader.

Ivanti first introduced the Ivanti Neurons Platform in July 2020 to help organizations address the exponential growth of edge devices, the unprecedented rise in cyberattacks, and the need to deliver employee experiences that match the quality of everyday consumer experiences. Today, Ivanti Neurons enables enterprises to self-heal and self-secure devices and end users through self-service. For instance, Ivanti Neurons for ITSM modernizes service delivery for IT and beyond by providing full flexibility for deployment in the cloud, on-premises, or a hybrid combination. Ivanti Neurons for ITSM delivers strategic value through automated workflows, eliminating costly manual processes, while making businesses more efficient, compliant, and secure. It helps IT teams be proactive by resolving issues before anyone notices and reduces escalations by allowing service desk teams to quickly resolve many more incidents on the first call without disrupting employee productivity.

Additionally, Ivanti releases platform updates quarterly to further help customers quickly and securely adopt the future of work. For example, Ivanti recently released the Digital Experience Score within the Ivanti Neurons platform to provide a 360-degree view and real-time insights into the devices, operating systems, networks and applications on which employees rely in Everywhere Workplace. It proactively monitors and effectively measures the impact of the total employee experience by individual, employee, division, department and person. This immediately frees organizations from using the number of tickets as an indicator of the employee experience, because ticket closure alone is not the service level agreement (SLA) that needs to be measured; rather, organizations need to quantify the effectiveness of IT and digital experiences (XLAs) and seek new ways to improve them.

“It is an honor to be named a leader in this latest version of the Omdia Universe ESM report,” said Nayaki Nayyar, President and Chief Product Officer, Ivanti. “Our placement in the report is a direct result of our differentiated product roadmap and vision, strategic acquisitions that have strengthened the platform over the past year, and a diverse set of capabilities that support the future of work. Going forward, we will continue to enrich the platform with more advanced AI capabilities that push the boundaries of innovation and create richer digital experiences for IT teams and employees.

As stated in the Omdia Universe report, “Ivanti’s vision is to help customers evolve traditional reactive support models and approaches to ones that are more self-directed, driven by automation and self-service bots. -repair and virtual assistants. Ivanti also recognizes the important role that employees’ self-healing and digital experience capabilities will play in developing support structures that are compatible with more modern, mobile-centric and hybrid working styles.

To view a copy of the Omdia Universe report, please visit here. To learn more about Ivanti Neurons, visit here.

About Ivanti

Ivanti makes the Everywhere Workplace possible. In the Everywhere Workplace, employees use a myriad of devices to access computing applications and data across various networks to stay productive while working from anywhere. The Ivanti Neurons automation platform connects the company’s industry-leading unified endpoint management, cybersecurity and enterprise service management solutions, providing a unified computing platform that enables devices to self- -repair and self-secure and allows users to use self-service. More than 40,000 customers, including 96 of the Fortune 100, have chosen Ivanti to discover, manage, secure and maintain their IT assets from cloud to edge, and deliver a great end-user experience for employees where and how they work. For more information, visit www.ivanti.com and follow @GoIvanti.